Sorry, I've got no problem with naming and shaming ;-) and I agree with you Babyhappy, I couldn't find infacol anywhere else and we needed it then. The whole premise of their business is that they stock items that for the most part you can't get elsewhere in Hong Kong and they make a lot of money out of some of us that way, the least they can do is ensure a consistent supply of these items, it can't be that hard!
I spoke to the staff about it on several occasions but they are obviously not empowered to make changes - I feel that if they can organise themselves enough to send me out a marketing email every couple of weeks then they can organise themselves to have consistent stock levels.
On the upside surely someone somewhere with enough money will spot the gap in the market and launch against them - I'd do it tomorrow with the right backing... anyone got a few mil to spare for stock... anyone... hello....
...sigh.