I am sorry to sound like a grouch but I totally disagree with some of the above. I have told my helper if I catch her on her phone (unless it is me calling her) whilst she is looking after my daughter it will be instant dismissal. I have seen too many helpers in our complex plonking children down in a common area and then just sitting on their phones for ages, showing no interest or attention to the child. Yes, so far I trust my helper, but she is still fairly new and I don't want her to start getting into bad habits. As far as I'm concerned, if my daughter does not have her full attention when she is babysitting her, she is not doing her job. I don't mind if she does our shopping and sits on her phone while out, but not whilst looking after my girl. And I don't feel cruel or ridiculous for doing so. We have a great community here where we live, and many of us mothers know others helpers, and keep each other up to date on what we see them doing. It is just making sure they keep on their toes and don't take advantage of being away from their employer.