Beware of Playsport!

[miran]

We have been going to tinytots / ole too. Been happy with them overall.

 

[meowow]

Same here. Really bad experience with these people. My son joined their tennis class back in May was cancelled for no reason. I was unable to find them until after September. After long and hours of tracking them and complaining, I guess I was lucky enough to get my refund. But they are still organizing activities for my son's school. I suggest those of you who are not lucky enough to get your money back report to the police.

 

[Janeym]

It sounds as if they take the cheques in without any intention of actually providing the service they are supposed to. I'm going to make a report to police. I've sent about ten emails and a registered letter, and have had two responses: the first that they were handling it, and the second saying they were in Thailand and would handle it on their return. I'm thinking it's either theft or obtaining property by deception, as there was no intention to put on the classes at Stanley Ho and they have had our money for two months now. How difficult is it to send us a cheque - if they have any money, that is. What really annoys me is that we went with them on the endorsement of the Woodlands school, who still put their advertising bumf in my son's folder, rather annoyingly. I'd be happy to make a report to police as a group if anyone else has had a similar experience - not sure of the best way to do this, ie get people to get in touch with me? I'll put a claim into the small claims tribunal of course

 

[meowow]

Janeym,

You should also call Woodland office. I too went on the endorsement from Woodland. I complained to Woodland about my situation and I was told I was first complain they've heard of. I was told that they had no problem with these people but was going to look into it. Maybe enough people call the school, it will stop the school from working with these people.

 

[birch]

I enrolled my son into a soccertots course 3 years ago and similar story to others it was cancelled and it took me months to get my money back. I ended up ringing them every second day until I got my money back which I eventually did. I'll never use them again.

 

[Janeym]

I've given them a week to pay me back and then I make a report to police and launch legal proceedings.(They claim now they are in Thailand stuck in the floods so can't pay me! It's just one excuse after another) I will be in touch with Woodlands too. They really just take the money for nothing and rely on expat apathy and mobility: people either give up trying to get their money back, or move on. I hope other parents read this thread before parking their cash with Play Sports.

 

[RMCG]

Something needs to be done to shut these guys down! We have had the exact experience as others. How is it that after all these years of complaints, they are still in business? For those of you who have filed police reports, have the police been effective at all?

 

[Wiffiene]

That's funny - I called Woodlands mid Sept and they also told me I was the only complainant they had heard from! PlaySport also owes me more than HKD5,000 for cancellation of Sept term sessions. Same story - earlier emails saying they will arrange for refunds, then now no one is answering emails or calls. I even went to their contact address in Wing Kut St today and as expected, no one was there. Neighbours say no one ever comes/goes, so it's just a postal box for our cheques.

 

[MommyTo3]

I think you should email all those advertising on their site ... PIPS, PE*G*BOO (why won't they let me say that?, anyway check advertisers on their site), Shamrock Catering, and send them a link to this thread, this is really fishy.

 

[Aber97]

My 3year old joined soccer tots a year ago and rugby tots as well since September this year. I had always been happy with them, and had no complaint whatsoever, right until the start of this term in September 2011. The first rugby tots classes had to be cancelled due to construction at the revue with promise to refund. Then the classes resumed, I didn't think about the matter much since I've been extremely busy myself. Then, one day when we showed up for the soccer tots class there was no one there, turns out that class has been moved to another day of the week, with me having been informed. In any case, my child cannot attend soccer tots on that alternative day. So I simply asked for her to attend another soccetots instead. I am still trying to arrange this, having paid up til end of this term. I must admit their coaches are great and the kids have a good time, but everything seems to have changed start of this term.